Privacy Policy

This Privacy Policy explains how REAZ Creations Pvt. Ltd. collects, uses, stores, shares, and protects personal information when you visit the REAZ website, create an account, place an order, contact Client Services, or otherwise interact with REAZ.
By using the REAZ website, you agree to the practices described in this Privacy Policy.

1. Information We Collect
REAZ may collect the following information:
Personal Information
Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment status
Communication history with Client Services
Account login details, where applicable
Payment Information
Payments are processed through Razorpay-supported payment methods.
REAZ does not store complete card numbers, UPI PINs, net banking credentials, CVV, or sensitive banking authentication details.
Website and Device Information
REAZ may collect:
IP address
Browser type
Device type
Operating system
Pages visited
Time spent on the website
Referral source
Cookies and similar tracking data
Customer Support Information
When you contact REAZ, we may collect information shared by you for order assistance, delivery support, product queries, returns, refunds, complaints, or other service requests.

2. How We Use Your Information
REAZ may use your information to:
Process and confirm orders
Accept payments
Arrange delivery
Share tracking updates
Respond to enquiries
Manage returns, refunds, and complaints
Create and manage customer accounts
Improve website functionality and customer experience
Prevent fraud, misuse, or unauthorised transactions
Maintain internal records
Comply with legal, tax, accounting, and regulatory obligations
Protect the rights, property, and safety of REAZ, customers, and service providers

3. Legal Basis and Consent
Where required by applicable law, REAZ processes personal information based on consent, contractual necessity, legitimate business purposes, or legal obligations.
By placing an order or using the website, you provide information necessary for REAZ to fulfil your order, process payment, arrange delivery, and provide customer support.

4. Sharing of Information
REAZ may share necessary information with:
Payment gateway partners, including Razorpay
Courier and logistics partners, including Blue Dart or applicable delivery networks
Website hosting and technology service providers
Customer support tools
Analytics and website performance tools
Professional advisors, auditors, accountants, or legal consultants
Government, regulatory, tax, law enforcement, or judicial authorities where required by law
REAZ does not sell customer personal information.

5. Payment Processing
Payments on the REAZ website are processed through Razorpay-supported payment methods.
Payment processing is subject to the payment gateway’s own terms, security systems, and privacy practices. REAZ receives payment confirmation details necessary to process the order but does not store complete sensitive payment credentials.

6. Delivery and Logistics
For order delivery, REAZ may share your name, address, phone number, email address, order details, and shipment information with courier and logistics partners.
This information is used to dispatch, track, deliver, or resolve delivery-related issues.

7. Cookies and Similar Technologies
The REAZ website may use cookies and similar technologies to:
Enable website functionality
Remember preferences
Improve browsing experience
Analyse website performance
Support security and fraud prevention
Understand customer interaction with website pages
You may control cookies through your browser settings. Disabling cookies may affect certain website functions.

8. Data Retention
REAZ retains personal information only for as long as necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, legal compliance, tax records, accounting, fraud prevention, and dispute resolution.
Retention periods may vary depending on the nature of the information and applicable legal obligations.

9. Data Security
REAZ takes reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, disclosure, or loss.
However, no digital system or transmission method is completely secure. Customers are responsible for keeping their account credentials confidential.

10. International Customers
If you access the REAZ website from outside India or place an international order, your information may be processed in India or other jurisdictions where REAZ’s service providers operate.
By using the website or placing an order, you consent to such processing, subject to applicable law.

11. Children’s Privacy
The REAZ website is not intended for children. REAZ does not knowingly collect personal information from children without appropriate consent.

12. Your Rights
Subject to applicable law, you may request access, correction, deletion, or withdrawal of consent in relation to your personal information.
To make a request, contact [insert email address].
REAZ may be required to verify your identity before processing such requests.

13. Grievance Contact
For privacy-related concerns, contact:
Grievance Officer: [insert name]
Email: [insert email address]
Address: [insert registered office address]

14. Changes to This Policy
REAZ may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date.

15. Contact
For questions about this Privacy Policy, contact:
REAZ Client Services
Email: [insert email address]
Address: [insert registered office address]

16. Legal Review Note
This Privacy Policy should be reviewed by an Indian lawyer before publication, especially for alignment with applicable Indian data protection requirements, website cookies, account/login setup, payment gateway integration, and customer support processes.